Before he exited the plane, Smith puffed out his cheeks in an exaggerated pose and captured a photo for posterity and for use as a future 'twitpic'. Southwest eventually had a change of heart and booked him on a later flight and gave him a $100 airline voucher but the damage was done. The disgruntled passenger did what anyone would do under the circumstances -- he took his case to his Twitter page, where the four-letter words were flying fast and furious.
Southwest has apologized for getting it wrong after
receiving a deluge of hate mail from Smith's 1.6 million Twitter
followers. According to TMZ, the
masses actually brought down the Southwest website at one point on Sunday.]
Oh man, literally one of the best instances to pull the "don't you know who I am?" card! Kevin took it like a champ, but there were definitely some hurt feelings involved. The staff on that flight literally could not have fucked up worse. Why Kevin was flying Southwest remains a mystery. I'm pretty sure he has enough money to fly a real airline. Meanwhile, behold the power of Twitter! It's about time the airlines realize that they are still a customer-based industry. It would be wise to remember that the passengers actually matter.

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